General Shipping Information
Monji Tea is based in Australia and only ships within Australia.
We will endeavour to dispatch your order within 1-2 business days of your order being placed and will notify you when your parcel has been shipped. We usually ship same day if you place your order before midday AEST. Please note, we are often unable to ship same day on a Monday as we have a higher volume of weekend orders to pack, we will do our best though! There may also be extended order processing times during peak periods but we will likely reference these on our Home page.
Orders are shipped to the Shipping Address on your order. Please ensure this address is accurate as we are unable to refund or reship items if an order is sent to an incorrect address.
Delivery timeframes are estimates only and we cannot guarantee delivery within this time frame. Please ensure you place your order with enough time to receive it by the date required. We do not issue refunds or accept returns because a package does not arrive on time.
All orders will be neatly packaged and sent in a protective mailing envelope or box. All fragile items are wrapped in bubble wrap.
Australian Shipping Costs
Choose from Regular or Express Shipping - select at checkout.
REGULAR
Regular Australian orders are sent via Australia Post and include tracking. Please allow 4-10 working days for delivery.
Domestic orders totalling less than $40 will be charged a flat rate of $5.
We offer free shipping for all domestic retail orders totalling $40 or more.
EXPRESS POST
Express Post orders are sent via Australia Post and include tracking. Please allow 1-4 working days for express delivery, depending on the time of purchase and your delivery address. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days fr delivery.
Express Post orders placed before midday will generally be posted the same day (Monday to Friday).
All Express Post orders will be charged a flat rate of $10.
Returns
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If an item arrives damaged, please email us straight away. We may ask for photo documentation of the damage before making a decision. We are happy to resend an order or issue a refund if deemed appropriate
