Shipping
Regular Shipping – orders under $20
Orders under $20 will be a charged a shipping fee of $8.00 + GST.
The majority of our small parcels are sent via Australia Post. Please note that Australia Post orders are processed more slowly than courier and are automatically assigned as authority to leave at your address. If you would like faster shipping, select Express Post at Checkout (fee is $10 + GST).
Regular Shipping – orders over $20 FREE
Orders over $20.00 are eligible to receive free shipping within Australia, and will be sent by Courier.
If you require your parcel to be delivered to a P.O box, please be sure to select the Australia Post option in the shipping section below.
In the event that the courier does not deliver to your postcode, if your address is a PO Box, or you are located in the Northern Territory, your package will be sent via Australia Post.
Currently we only ship to Australia.
Secure Courier Deliveries
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. If you write in the notes section “Authority to Leave”, your parcel can be left in safe place and you will not need to arrange collection if you are not at home to accept the delivery. Please note that this option is not covered by insurance. If you do not specify, your parcel will require a signature on delivery, and if you are not at home to accept delivery, a collection notice will be left. Please contact us if you do not receive this.
Delivery Times
We are open normal business hours Monday – Friday. Any orders placed over the weekend will be processed the next working day.
Please find approximate delivery times below from the day the order is placed to when it should be received:
Orders to Capital Cities: 1-6 business days
Other areas: 3-10 business days.
Return & Refund Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
